Just saw the news that the chief customer service officer of a leading exchange has been promoted to co-CEO.

To be honest, I always thought the current person in charge was already the top leader. But thinking about it, it makes sense—she’s had such a huge influence in the customer service role over the years, she’s basically become the public face of the platform. Now that she’s officially joining the management team, it feels like a natural progression.

I’m pretty curious to see what new moves this platform will make next. After all, a personnel change at this level is usually accompanied by strategic adjustments. Let’s see if they can bring something new to the industry.