China Insurance Industry Association Consumer Protection Committee Holds 3.15 Insurance Consumer Rights Protection Special Symposium

On March 15, 2026, the Consumer Rights and Interests Protection Specialized Committee of the China Insurance Industry Association (hereinafter referred to as the Specialized Committee) held a special symposium on insurance consumer rights protection themed “Clear Up Financial Networks, Safeguard Peaceful Consumer Experiences” in Beijing.

Centered on the 2026 requirements from the Financial Regulatory Administration for the protection of financial consumers’ rights and interests, and anchored to the work objective of “Doing well for the industry, Doing well to support regulation, and Doing well to contribute to society,” the meeting mapped out practical pathways for the industry’s annual consumer protection work and fostered industry-wide consensus.

The meeting was convened and chaired by Taikang Insurance Group, the chairperson unit of the Specialized Committee. Representatives from 20 standing committee units and committee units attended, including People’s Insurance Group, China Life Group, Sunlight Group, New China Life Insurance, and others.

The meeting focused on conveying the spirit of the Financial Regulatory Administration’s annual financial consumer protection work meeting, requiring the Specialized Committee to deeply grasp the new deployment for financial consumer protection work in the first year of the “Fifteen-Five” period, and to always uphold the people-first philosophy.

With meeting the people’s aspirations for a better life as the fundamental goal, the meeting called for precise alignment with the diversified needs of modern financial services and rights protection, and for effectively transforming regulatory requirements into concrete actions that embody the political and people-centered nature of financial work.

At the meeting, People’s Insurance Property & Casualty, and China Life Co. Ltd. shared their achievements and innovative practices in consumer protection work. Attending units conducted in-depth exchanges around challenging areas such as appropriate management of insurance product suitability, governance of black-and-gray industries in the financial field, optimization of service processes, and comprehensive resolution of complaints.

They drew on each other’s practical experience, jointly explored solution approaches, and put forward pragmatic suggestions, providing valuable references for the industry to build a full-chain consumer protection work system.

The meeting studied and formulated the Specialized Committee’s annual consumer protection work implementation plan, clarifying the next steps to optimize the work mechanisms, strengthen the roles of platforms as a link and of industry self-discipline, and promote the building of a consumer protection work system of “regulatory leadership, association coordination, institutional implementation, and social oversight.”

Meanwhile, focusing on key priorities of the Financial Regulatory Administration, on the one hand, it will encourage the industry to intensify public outreach on people’s livelihood-related digital financial services, with an emphasis on disseminating financial knowledge to groups such as the elderly and new employed groups, thereby bridging the digital divide.

On the other hand, it will strengthen risk warnings against disorderly practices such as schemes in financial network marketing, illegal insurance premium surrender agencies, and excessive requests for personal information, keep consumer request channels open, and improve the efficiency of dispute resolution.

This symposium is an important practical step for the Specialized Committee to implement the Financial Regulatory Administration’s consumer protection requirements and fulfill its industry-wide coordination responsibilities, laying a solid foundation for consumer protection work in the insurance industry in 2026.

In the next steps, the Specialized Committee will continue to coordinate with all member units, convert the meeting consensus into concrete actions, and advance all consumer protection tasks with more solid measures so that they take root and yield results. It will effectively enhance insurance consumers’ sense of gain, happiness, and security.

By doing so, it will contribute important strength to creating a clear and well-ordered financial market environment, promoting high-quality development of the insurance industry, and serving the overall goal of Chinese-style modernization.

(Editor: Wang Xinyu)

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