Is ServiceNow's (NOW) AI 'Control Tower' Strategy Deepening Its Cross‑Industry Moat?

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ServiceNow is expanding its AI offerings, including new public sector solutions like EmployeeWorks and Autonomous Workforce, and integrations with partners across various industries. These initiatives position ServiceNow as an “AI control tower” orchestrating critical processes under strict governance. The company’s future growth hinges on the successful adoption of its AI platform in cross-industry deployments and its ability to navigate intense AI competition.

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