I tested this with a customer service agent I was evaluating.
Their system pulled data from the agent's GitHub commits, analyzed response times across thousands of interactions, monitored uptime over months, and even factored in how the development team responded to bug reports.
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I tested this with a customer service agent I was evaluating.
Their system pulled data from the agent's GitHub commits, analyzed response times across thousands of interactions, monitored uptime over months, and even factored in how the development team responded to bug reports.